You've decided to purchase something, hurrah! Just follow these simple steps:

1. Select the movie/TV episode you want and click the Purchase button.
2. Select either Buy or Rent.
3. Log in (You'll have to register with blinkbox if you haven’t yet).
4. If you have a voucher/gift code, click 'Add a voucher/gift code' link and enter the voucher/gift code in the popup and click submit. You will see that that the discount has been applied.
5. If you are paying by card, enter your details and click purchase.

You can now select how you want to watch your purchase: Stream on PC and Mac or Download to PC:

• Stream on PC and Mac: You can watch the title straight away on blinkbox.com.
• Download to PC: This involves downloading the movie to your hard-drive for viewing offline (only available on PC). Note, you'll need to download the blinkbox download manager if you pick this option.
  Once you have finished downloading your movie you can open it in Windows Media Player. You will be asked to enter your blinkbox login details before you view the movie/TV episode.

To redeem your voucher, just follow these simple steps:

1. Select the movie/TV episode you want and click the Got a Voucher code link.
2. Enter the voucher code and click Submit. You will see that the discount has been applied. Click the purchase button to continue.
3. Log in (You'll have to register with blinkbox if you haven’t yet).
4. Enter your card details and click Purchase.

You can now select how you want to watch your purchase: Stream on PC and Mac or Download to PC:

• Stream on PC and Mac: You can watch the title straight away on blinkbox.com.
• Download to PC: This involves downloading the movie to your hard-drive for viewing offline (only available on PC). Note, you'll need to download the blinkbox download manager if you pick this option.
  Once you have finished downloading your movie you can open it in Windows Media Player. You will be asked to enter your blinkbox login details before you view the movie/TV episode.

You can pay by:

• Credit Card: We accept Maestro, Mastercard and Visa.
• Debit Card.
• Voucher code.

We have a library of over 2800 movie/TV episodes available for Rent and Buy. You can find a list of titles available by filtering the catalogue by title availability on movie and TV pages.

When renting a title from blinkbox you can:

• Watch unlimited times for a 24 hour period which starts from the point when you first play the title. If you choose to download the title, then you will only be allowed to watch it on one PC.
• Stream it over a secure home network during the 24 hour period.

When buying a title from blinkbox you can:

• Watch unlimited times. If you choose to download the title, then you will only be allowed to watch it on one PC.
• Stream it over a secure home network.

You can find this by clicking the Purchase button; a pop-up will appear which will tell you if the title is available to Watch Online.

A rental movie/TV episode will be available for unlimited watching on your computer for 24 hours from when you first start to watch it. If you have not finished your movie/TV episode in this rental period it will not be available to you anymore.

A rental movie/TV episode will be available for unlimited watching on your computer for 24 hours from when you first start to watch it If you want it for longer than this then your best option is to buy the movie/TV episode.

Due to rights, we are only able to sell our titles to users in the UK at present.

Currently we offer two purchase options: Rent and Buy.

The options vary across titles. Please check the title page for the title you want to purchase which displays all the available options and prices.

1. Rent:
   • Prices start from 39p for a TV episode and movies start from £1.89
   • Rentals can be watched an unlimited number of times within a 24 hour period. This starts from the moment when you first play the title.
2. Buy and keep forever:
   • Prices start from 89p for a TV episode and movies start at £1.89
   • Download to own titles can be watched an unlimited number of times on the PC you first play it on.

Please keep in mind that due to studio restrictions you will not be able to:

• Transfer the title to a portable device such as your mobile phone.
• Burn the title to DVD.
• Watch a download on more than one PC.

Yes. Some movies and TV episodes from blinkbox are now available for online viewing on Macs. The Watch Online option allows you to watch your videos online through your web browser without downloading video files.

Due to rights, all of our titles are only available for Watch Online in the UK.

Available viewing options may vary from title to title. You can find out if a title is available for Watch Online by clicking the Purchase button; a pop-up will appear which will tell you what viewing options are available.

Absolutely. The option to download to PC is still available. You can download titles you have purchased at a later time from My Video Library.

• PCs: Intel Pentium 4 2.33 GHz processor or equivalent.
• Macs: PowerPC G5 1.8 GHz or faster, or Intel Core Duo 1.33 GHz or faster.
• Browser: Internet Explorer 6.0 or above, Firefox 2.0 or above, or Safari 2.0 or above.
• Browser Plug-ins: The most recent versions of JavaScript and Adobe Flash player.
• Internet Connection: Broadband Internet connection with minimum recommended connection speed of 450 Kb/sec.

You will require a broadband Internet connection capable of sustained speeds of 450 Kbps. Our video quality ranges between 300 Kbps and 1.2 Mbps. Files streamed between 600 Kbps and 1.2 Mbps are streamed in high-quality 480p resolution.

You'll be able to change the stream quality you are receiving in the lower right-hand corner of the player.

At present our titles are not available for download on the Mac. This is an industry-wide issue. We do have some titles available that you can Watch Online on blinkbox. You can find out if a title is available for Watch Online by clicking the Purchase button; a pop-up will appear which will tell you what viewing options are available.

You'll be prompted to do this when claiming your download.

• If you're using Internet Explorer: Hit the 'Install' button on blinkbox when prompted. You'll be asked whether you want to 'Run' or 'Save' the file. Choose 'Run' and then follow the on-screen prompts.
• If you're using Firefox: Hit the 'Install' button on blinkbox when prompted. You'll be asked if you want to save the file. Click the 'Save File' button. This will save the file to wherever you have asked Firefox to download files to (this is usually your Desktop). Find the 'Setup.exe.' file which you just downloaded and double-click on it. You'll be warned that this is an 'executable file' which comes with risks. Click OK and then follow the on-screen prompts.

You will need to install the blinkbox Download Manager. You will get a request to do this when you are claiming your movie. All titles also require Windows Media Player 11. You can find it here.

It will depend on how fast your broadband connection is and the size of the title you are downloading. Most of our movies are about 1GB, and on a 2MB broadband connection this will take around an hour.

Go to the Download Manager, select your download and click the play button. The first time you play your title you'll be asked to confirm your blinkbox e-mail address and password.

We need to send a licence to your PC to play the movie – we do this when you first try to play it back. To make sure we're sending the licence to the right person we ask you to confirm your blinkbox login details. Once you've done this, the licence will be issued and you can watch your title.

Due to the distribution agreements we have with our studios, we are only able to offer our downloads to users in the UK at present.

Sadly you are not able to do this at present. However, if you have the right connectors you can hook your PC up to your television and stream your movies from your PC.

The video files are equivalent to DVD quality.

Tech specs: A video bitrate of 1500Kbps with 96Kbps audio. The average size of a full-length movie download is 1100 MB (1.1 GB).

The average size of a TV episode is 500MB.

The average size of a full length movie download is 1100 MB (1.1 GB).

As we are a legal service all our downloads are protected so you will not be able copy any movie/TV episode or burn them onto a DVD.

You can transfer the movie/TV episode if you have downloaded it and not watched it yet, i.e. before you have claimed your licence by confirming your login details. However, you are not able to copy the file to another PC once you have claimed the licence for your movie/TV episode.

Due to studio restrictions, you cannot transfer the title to a portable device.

You can find your purchase history by following these simple steps:

1. Log in to blinkbox.
2. Click on 'My Profile' in the top-right hand corner.
3. Click on 'My Account' on the left-hand side.

In here you will find a list of all the transactions you made on blinkbox.

You can find all the titles you have bought and all the titles that you have rented which are still in their rental period by following these simple steps:

1. Log in to blinkbox.
2. Click on 'My Profile' in the top-right hand corner.
3. Click on 'My Video Library' on the left-hand side.

In here you will be able to see all your purchases and active rentals.

You can find the viewing options for your purchased titles by following these simple steps:

1. Log in to blinkbox.
2. Click on 'My Profile' in the top-right hand corner.
3. Click on 'My Video Library' on the left-hand side.
4. Click on 'Info' which is displayed under each image.

In here you will be able to see the viewing options available for all your purchases and active rentals. Click on 'Watch Online' to start streaming on blinkbox, or click on 'Download' to begin downloading your title to your PC.

It is possible that your broadband connection isn't fast enough. Select low quality video using the link under the player.

No. Everyone can watch content for free on blinkbox, even if they don't have an account.

No. Due to studio requirements some of our content is only accessible in the UK. If you are outside the UK you may not be able to watch some of our programmes.

This title may have expired already. A rented title can only be watched online on blinkbox.com for a 24 hour period which starts from the point when you first play the title.

Due to licensing restrictions, some titles may become unavailable for Watch Online on blinkbox.com for an unspecified period of time.

You can find your movie by following these simple steps:

1. Log in to blinkbox.
2. Click on 'My Profile' in the top right hand corner.
3. Click on 'My Video Library' on the left-hand side.

In here you should find your movie.

Alternatively you can locate your download by going to where you saved it or by opening the Download Manager.

Please check that you have Windows Media Player installed on your machine. If you are still having problems then please contact customer services via the online submission form.

Please double click on the status bar in the download box. This should bring up some information. Please copy it and send it to us via this form. This will help us to help you.

The download speed depends on your broadband connection. The quicker your broadband, the quicker the download.

You may not be able to download your rented title as the 24 hour viewing period has ended.

In the unlikely event that blinkbox ends a relationship with a studio, some titles may become unavailable for download.

blinkbox titles are protected using Microsoft Windows Media DRM (Digital Rights Management), in order to help prevent piracy. Occasionally Microsoft will update this and force people to update their DRM before they can watch protected files. In order to do this follow these steps:

Using Internet Explorer:

1. Go to http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html.
2. Click on the yellow bar at the top of the screen to install the ActiveX control (if the bar doesn't appear, don't worry – you've probably installed it already in the past).
3. Click on the big 'Update' button.
4. Go back to your file and dismiss any boxes that have popped up.
5. Click play – your title should start playing now.

Microsoft provide more information about this at http://support.microsoft.com/kb/919589.

A 'blink' is a clip from a film or TV episode prefaced with your personal message that can be sent via e-mail. (clip + message = blink)

1. Go to Movies or TV and choose a title.
2. Select a scene and click the Share button in the player.
3. Select the clip you want.
4. Add your message.
5. Enter the e-mail addresses you want to send it to and hit Send.

To find the blink that you want to send to someone, click the 'Blinks' tab and then click on the relevant blink. On this page you can edit the blink by changing the message and changing the selection of the clip, if you so desire. After that you just need to enter the e-mail address of who you want to send the blink to and hit Send.

Please be aware that this code is case-sensitive. If you are still struggling please refresh the image and try another code.

If you don't receive the confirmation e-mail please check your spam folder (some e-mail clients are more aggressive than others when identifying spam). If you still haven't received it after several hours, try registering again using a different e-mail address or get in touch by submitting a support request here.

Your username is your e-mail address but if you forget your password simply click here to let us know and we'll e-mail you the information you need to login.

Please let us know via the online submission form if you want your account to be deleted.

To change your profile follow these steps:

1. Login to blinkbox.
2. Click on 'My Profile' in the top right-hand corner.
3. Click on 'Edit Profile' on the left-hand side.
4. Click on the 'My Password' tab.
5. Enter your existing password, think of a new one and then enter that too.
6. You're done.

If you would like to unsubscribe from blinkbox newsletters you can do so by clicking the unsubscribe link on the actual e-mail or by contacting us here and letting us know you wish to unsubscribe.

To find out all the latest on competitions and movies on blinkbox please register with us here and make sure you choose to be opted into our communications. We promise we won't mail you too often!